AAdvantage Business™ program frequently asked questions (FAQs)
What is the AAdvantage Business™ program?
AAdvantage Business™ is a loyalty program from American Airlines that rewards eligible companies and their business travelers for booking travel on aa.com, in the American app or with American Airlines Reservations.
Businesses earn AAdvantage® miles to use across the company for flights, upgrades, lounge access and beyond. At the same time, travelers earn additional Loyalty Points for business travel, while continuing to earn miles and Loyalty Points as AAdvantage® members. These additional Loyalty Points can accelerate their path to status.
Plus, members have access to a suite of tools to better manage business travel, with seamless booking on aa.com for business travelers.
As an eligible cardmember, you and your business travelers (Authorized Users and employees) will earn Loyalty Points toward status as part of the AAdvantage Business™ program. The business earns American Airlines AAdvantage® miles for purchases made on each credit card, both by the Primary Cardmember and by any Authorized Users. Primary Cardmembers and Authorized Users will earn additional Loyalty Points based on purchases made on the card in their name, which will post to their individual AAdvantage® account.
How do I know if my account is enrolled in the AAdvantage Business™ program?
Cardmembers with a Citi® / AAdvantage Business™ credit card or another Citi®/AAdvantage® small business credit card are eligible (“Eligible Credit Cards”) for enrollment in the AAdvantage Business™ program. If you have questions about if you have an Eligible Credit Card, please call Citi at the number of the back of your card
AAdvantage Business™ program membership has already been created for Eligible Credit Card accounts that were applied for on or after October 16, 2023 or that received notification in the November 2023 billing statement.
If you have an EligibleCredit Card account that was applied for before October 16, 2023 and you did not receive notification in the November 2023 billing statement, then you do not have cardmember benefits in the AAdvantage Business™ program. However, you can still register with the AAdvantage Business™ program as a member.
After your Eligible Credit Card account is enrolled in the AAdvantage Business™ program, you will receive details regarding your enrollment from the AAdvantage Business™ program via email.
I already have an Eligible Credit Card. When will changes to my card take effect?
How do businesses earn AAdvantage® miles on employee travel?
Businesses earn 1 AAdvantage® mile for every 1 U.S. dollar on eligible business travel. Plus, with an Eligible Credit Card businesses can earn 2 miles per $1 on eligible American Airlines purchases.
Keep in mind travelers must:
• Book on aa.com, in the American app or with American Airlines Reservations
• Be registered with the company’s AAdvantage Business™ account
• Include both the business account number and their own AAdvantage® number in the reservation. This ensures they earn miles for the business and Loyalty Points for themselves, in addition to miles and Loyalty Points earned through their AAdvantage® membership.
For more details on eligible business travel, visit the program terms and conditions.
AAdvantage Business™ terms and conditions >
Do AAdvantage® miles post to the Primary Cardmember’s AAdvantage® account?
As a business owner, how do I view miles accrued from employees’ credit cards?
As a business owner, you can view accrued miles in the AAdvantage Business™ travel management portal.
Travel management portal >
Will the Primary Cardmember still earn Loyalty Points on purchases?
Yes, Primary Cardmembers may earn Loyalty Points for eligible purchases made on the credit card in their name. Other business travelers (Authorized Users) will earn Loyalty Points for every eligible purchase made on the credit card in their name. Loyalty Points will post to each cardmember’s individual AAdvantage® account.
Learn about the AAdvantage Business™ program >
How do I send miles from my AAdvantage Business™ account to an employee’s account?
American Airlines supports the ability to transfer AAdvantage® miles from the AAdvantage Business™ account to individual employee travelers. Mile transfers are free of charge if the traveler has registered with the business account.
Visit the travel management portal to transfer miles to an employee.
Do I need 2 AAdvantage® accounts to separate personal and work travel?
What happens when I add new employees?
You can register employees, including Authorized Users, and individual contractors to your account, and they must have their own AAdvantage® account. Use the travel management portal to add travelers, track responses and manage invitations.
Once you add a traveler, they receive an email to complete registration. If they don’t register and the link expires, you can send another invitation from the travel management portal.
Keep in mind you cannot register a traveler on their behalf because they must accept the terms to participate in the program.
Do employees need to register for the AAdvantage Business™ program?
If my employee doesn’t have an AAdvantage® account, what should I do?
To participate employees must create an AAdvantage® account.
They can create an AAdvantage® account for free in minutes.
What happens if a card is closed?
Businesses that close their credit card account (Primary or Authorized User) will no longer earn miles for the business or Loyalty Points for the Primary Cardmember and Authorized Users. However, the Business will still earn 1 AAdvantage® mile for every 1 U.S. dollar on eligible business travel with their AAdvantage Business™ account that is now subject to program threshold requirements.
Program requirements >
What happens when an employee leaves the company?
To remove an Authorized User from the AAdvantage Business™ program, call Citi and request to remove the Authorized User. Once they are removed from the credit card account, they can be removed from the program in the portal.
Travel Managers should remove a traveler (employee) from the AAdvantage Business™ account.
