AAdvantage Business™ program frequently asked questions (FAQs)
What is the AAdvantage Business™ program?
AAdvantage Business™ loyalty program from American Airlines rewards eligible companies and their travelers for booking business travel anywhere with American, including aa.com, in the American app or with an agency.
Businesses earn AAdvantage® miles to use across the company for flights, upgrades, lounge access and beyond. At the same time, registered travelers earn additional Loyalty Points for business travel, while continuing to earn miles and Loyalty Points as AAdvantage® members. These additional Loyalty Points can accelerate their path to status.
Plus, members have access to a suite of tools to better manage business travel, with seamless booking on aa.com for business travelers.
As an eligible cardmember, you and your business travelers (Authorized Users and employees) will earn Loyalty Points toward status as part of the AAdvantage Business™ program. The business earns American Airlines AAdvantage® miles for purchases made on each credit card, both by the Primary Cardmember and by any Authorized Users. Primary Cardmembers and Authorized Users will earn additional Loyalty Points based on purchases made on the card in their name, which will post to their individual AAdvantage® account.
How do I know if my account is enrolled in the AAdvantage Business™ program?
Cardmembers with a Citi® / AAdvantage Business™ credit card or another Citi®/AAdvantage® small business credit card are eligible (“Eligible Credit Cards”) for membership in the AAdvantage Business™ program. If you have questions about if you have an eligible credit card, please call Citi at the number of the back of your card
AAdvantage Business™ program membership has already been created for eligible credit card accounts that were applied for on or after October 16, 2023 or that received notification in the November 2023 billing statement.
If you have an eligible credit card account that was applied for before October 16, 2023 and you did not receive notification in the November 2023 billing statement, then you do not have cardmember benefits in the AAdvantage Business™ program. However, you can still register with the AAdvantage Business™ program as a member.
After your eligible credit card account is enrolled in the AAdvantage Business™ program, you will receive details regarding your enrollment from the AAdvantage Business™ program via email.
How do businesses earn AAdvantage® miles on employee travel?
Businesses earn 1 AAdvantage® mile for every 1 U.S. dollar on eligible business travel. Plus, businesses can earn 2 miles per $1 on eligible American Airlines purchases when using their Citi® / AAdvantage Business™ Mastercard®.
To earn additional Loyalty Points toward status, a traveler must:
- Be registered with the company account at time of travel
- Include both the business account number and their own AAdvantage® number in the trip before travel
For more details on eligible business travel, visit the program terms and conditions.
AAdvantage Business™ terms and conditions >
Do AAdvantage® miles post to the Primary Cardmember’s AAdvantage® account?
As a business owner, how do I view miles accrued from employees’ credit cards?
As a business owner, you can view accrued miles in the AAdvantage Business™ travel management portal.
Travel management portal >
Will the Primary Cardmember still earn Loyalty Points on purchases?
Yes, Primary Cardmembers may earn Loyalty Points for eligible purchases made on the credit card in their name. Other business travelers (Authorized Users) will earn Loyalty Points for every eligible purchase made on the credit card in their name. Loyalty Points will post to each cardmember’s personal AAdvantage® account.
For a limited time, Primary Cardmembers will earn 1 Loyalty Point for every $1 spent on eligible business card purchases by any Authorized User. Learn More >
How do I send miles from my AAdvantage Business™ account to an employee’s account?
American Airlines supports the ability to transfer AAdvantage® miles from the AAdvantage Business™ account to individual employee travelers. Mile transfers are free of charge if the traveler has registered with the business account.
Visit the travel management portal to transfer miles to an employee.
Do I need 2 AAdvantage® accounts to separate personal and work travel?
How do I add employees to my AAdvantage Business™ account?
You can register any U.S.- and Canada-based employees, including Authorized Users, and individual contractors to your account, and they must have their own AAdvantage® account. Use the travel management portal to add travelers, track responses and manage invitations.
Once you add a traveler, they receive an email to complete registration. If they don’t complete registration and the link expires, you can send another invitation from the travel management portal.
Keep in mind you cannot register a traveler on their behalf because they must accept the terms to participate in the program.
Do employees need to register for the AAdvantage Business™ program?
If my employee doesn’t have an AAdvantage® account, what should I do?
To participate employees must create an AAdvantage® account.
They can create an AAdvantage® account for free in minutes.
What happens if a card is closed?
Businesses that close their Citi® / AAdvantage Business™ or other eligible Citi® / AAdvantage® small business credit card account (Primary or Authorized User) will no longer earn miles for the business or Loyalty Points for the Primary Cardmember and Authorized Users. For questions on how to close your eligible card account, call Citi at the number on the back of your card.
However, the business will still earn 1 AAdvantage® mile for every 1 U.S. dollar on eligible business travel with their AAdvantage Business™ account that is now subject to program threshold requirements.
Program requirements >
What happens when an employee leaves the company?
To remove an Authorized User from the AAdvantage Business™ program, call Citi and request to remove the Authorized User. Once they are removed from the credit card account, they can be removed from the program in the travel management portal.
Travel Managers should remove a traveler (employee) from the AAdvantage Business™ account. To remove a traveler, log in to your business account at aadvantagebusiness.aa.com and go to the ‘People’ section. You can search for the employee by name, or filter the member list by role or team. Select the profile of the member you’d like to remove and click ‘Remove profile.’ Confirm deletion, and they will be removed from your company’s account.
Do miles expire for the AAdvantage Business™ account if there’s an active Eligible Credit Card linked?
I’m an Authorized User. How do I complete my AAdvantage Business™ profile?
Once the Primary Cardholder registers you in the AAdvantage Business™ travel management portal, you will receive an email on how to register. Follow the instructions to complete your AAdvantage Business™ profile.
Then, you can start earning additional Loyalty Points on eligible business travel with American and purchases you make as an Authorized User on the eligible credit card.
If you haven’t received an invitation to join the AAdvantage Business™ program, speak with your company’s Primary Cardmember or Travel Manager.
